Privacy Policy
Last Updated On: 21/10/2024
At Titan Finance Limited, we are committed to safeguarding your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information. Please read this policy carefully to understand how we manage your information and how to contact us if you have any concerns or wish to exercise your rights
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you. This can include the following:
- Title, first name, middle names, last name
- Address (including previous addresses), telephone number, email address
- Communications with us (including written and telephone communication)
- Account Information: Registration/login details and passwords
- Cookies and Usage Data
- Credit rating and credit history, details of your financial profile (including income, expenditure, assets, and liabilities)
- Employment details
- Other information collected in relation to your use of our services and the Sites
2. How We Collect Your Information
We collect information in the following ways:
- Directly from you when you provide it to us (e.g., filling out forms, during telephone conversations, and in written communications)
- Automatically as you navigate through our website (information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies)
- From third parties such as credit reference agencies and publicly available sources
3. How We Use Your Information
We use the information we collect for the following purposes:
- To communicate with you and respond to your inquiries
- To verify your identity and validate you as a borrower, funder, broker or intermediary
- To carry out credit checks against you and/or your business and to share information with credit reference agencies (please refer to the Credit Reference Agency Information Notice at the end of this policy for further information)
- To provide you with the services that you have requested, including to process your loan application
- To provide you with the functionality offered on our Sites
- For administration of your account with us and general customer service
- For general administrative and business purposes
- To send you essential service communications (please note that you cannot opt-out of these)
- To prevent and detect fraudulent and criminal activity
- To resolve queries, complaints and disputes
- To improve our website, products, and services
- To comply with applicable laws, regulations, court orders and government and law enforcement agency requests
4. Data Sharing and Disclosure
We may share your personal information with:
- Third parties that you have consented to
- Brokers/intermediaries that have introduced you to us
- Any prospective or actual funders / investors
- Law enforcement agencies, regulators, and other authorities if required by law or in response to legal proceedings
Our service providers, including:
- Credit reference and fraud prevention agencies
- Insurance providers
- Debt collection agencies
- IT companies who support our Sites and other business systems
- Case management software companies
- Card payment companies
- Solicitors, valuers, accountants, auditors and our other professional advisors
- Back-up servicing providers
We may transfer your personal information outside of the United Kingdom and the European Economic Area, for example, we outsource some of our IT services to India. Such countries may have different standards for data protection, therefore we will ensure adequate safeguards are in place to protect your personal information in accordance with our legal obligations.
Please note, we will not sell your personal information to third parties.
5. How long will we keep your information for?
We will keep your personal information for as long as is necessary for our business purposes or for legal requirements. This may mean that we retain some information for 6 years from the end of your dealings with us.
6. Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
7. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access your personal data and receive a copy of it
- Request the correction of inaccurate or incomplete data
- Request the deletion of your personal data, under certain conditions
- Object to or restrict the processing of your personal data, under certain conditions
- Request the transfer of your personal data to another organisation, or directly to you, under certain conditions
- To exercise any of these rights, please contact us using the contact details provided below in the “Contact Us” section of this Privacy Policy.
9. Consumer Credit Reports
- Assess your creditworthiness and whether you can afford to take the product;
- Verify the accuracy of the data you have provided to us;
- Prevent criminal activity, fraud and money laundering;
- Manage your account(s);
- Trace and recover debts; and
- Ensure any offers provided to you are appropriate to your circumstances
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs. When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your associate successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.experian.co.uk/crain.
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). CRAs give UK lenders a range of information about potential borrowers, which lenders use to make decisions about whether they will offer you credit or not. To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Titan Finance Limited
Contact Address: 582 Honeypot Lane, Stanmore, HA7 1JS
Email: info@titanfinance.co.uk
Phone: +44 (0) 203 61 71 101